Any Questions?
How do I find out more about an item?
The easiest way is to click the 'Contact Us' tab at the top of the screen. This will receive the fastest response, usually within a couple of hours during the business day.
You can also email info@supremepaint.co.uk
Please feel free to ask any questions, whether technical queries about the paint, shipping, or anything else - we are here to help!
How will my order be shipped?
UK orders
Postage is free on orders over £30 in the UK, and for orders under £30 it costs £3.95.
Orders are sent tracked via Royal Mail 24 - for higher value orders they are sent via Royal Mail Special Delivery.
Items will be dispatched within 24 hours during the business week, generally if the order is placed prior to 3pm it will go out the same day.
We also dispatch orders on Saturday mornings up to 11am.
Orders outside of the UK
Important - If possible please add a phone number and a local tax number or EORI number (if available) to your order as this will help enable faster delivery.
For orders outside of the UK, the customer may be liable for customs charges or import duty on arrival in the destination country. We do try to keep these to a minimum, however the local customs policy and amount varies from country to country.
EU orders - there is a flat cost of £13.75 which uses a tracked DPD or Royal Mail service and generally takes 4-5 working days to arrive, depending on your location. There are a few variables, please contact us if you need further clarification.
Unfortunately we are currently unable to ship to Italy.
USA orders - these are shipped via a tracked DPD or UPS service, it generally takes 3/4 days and has a flat cost of £20.
Delivery to other parts of the world is available on request, just click the 'Contact Us' tab at the top of the screen.
Items will be dispatched within 24 hours, however it is usually much sooner, we generally dispatch international orders the same day if the order is placed before 10AM GMT.
What is your return policy?
If you have received a damaged or faulty item, please let us know as soon as possible and we will do our very best to resolve the situation as swiftly as we can.
What is your cancellation policy?
If you wish to cancel an order, you may do so by contacting us as soon as possible. However, we're unable to cancel an order once it has been dispatched.
Do you use sustainable packaging?
Yes, we make a great effort to package using recycled materials and avoid plastic.
Our main boxes are made of 100% recycled box board and paper cover, 80% being post-consumer waste. There is a filler which is made from recycled materials.
The rest of the packaging is plastic free and recycled. Occasionally we use packaging peanuts in the orders, these are recycled and starch based. For large tins we may use bubble wrap (we make all efforts to avoid this) however this is not bought new and is reused from orders sent from suppliers.
Can I speak to Supreme Paint on the phone?
Yes, the best number is 07593 597408
What is your business address?
For any returns or correspondence, the address is:
Supreme Paint
1 Old Totnes Road
Buckfastleigh
Devon
TQ11 0BY